Frequently Asked Questions

-We accept returns for up to 14 days after recieving your order, any returned or requests for returned orders after this will be declined.

-All returned items must be returned in the state that they arrived, otherwise a refund will not be given.  

-You will be responsible for paying for your own shipping costs for returning your item, we recommend you send it tracked as if we do not recieve the item back we will not be able to refund.

-Shipping costs are non-refundable! When we receive the order and are happy with its state, we will refund your money minus the shipping fee.

-Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

-If you recieve a faulty item you are entitled to either a replacement or refund, please contact us via the chat or contact page. 

Return Address:

Staycee Illustrations

5 Miners Walk

Polesworth

B78 1JQ

-We aim to post all orders within a week of purchase, we are a small business and every item is handmade so please be patient with us. 

-All UK orders under £20 will be shipped 1st class with Royal Mail and orders over £20 will automatically be sent by 48hour tracked with Royal Mail.

-All international orders will be sent with Royal Mail tracked to ensure your items safe arrival.

-If your order hasnt arrived please pop us a message via our chat or contact page and we can look into this for you. If your order is lost in the post, we will either refund you for your purchase or re-send your items out, whichever you prefer.

- If youve placed multiple orders to the same address we will refund your shipping from any new orders and ship the items together, unless stated otherwise. 

To get the best results, drop 2-3 drops of water onto your paint. Let the paint sit in the water for 2-5 minutes to let the pigment activate. Swirl your brush into your paint and off you go!

Different amounts of water can be used to create thinner or thicker coats of paint.

To get the best colour payoff with your paint, you must let water sit ontop for at least a few minutes to really activate the pigment. Watercolour is naturally a layerable art medium and so you will need to layer the paint to get a completely opaque finish.

Our paints are made from all natural ingredients including gum arabic, vegetable glycerine, honey, clove oil and mica powders/iron oxide. 

Our paints can be used for a variety of things, they can be used traditionally on watercolour paper or on any porous surface such as wood, fabric and clay(dry). 

Watercolour paint is water soluable and so it wont work on any none porous surfaces, for eg. Leather or shiny surfaces such as glass or plastic. 

Although we do use cosmetic grade pigments, we do not recommend you put the colours on your skin or face.